Learning Resources For SLITHM Students

Hotel Management for students

What is Hotel Management

Lesson 01

Hotel management involves the management of anything that’s related to the hotel industry. If you want to gain a foothold in this business, you will need to learn about all the techniques of managing a hotel business including marketing, hotel administration, catering management, housekeeping, and accounts. The primary goal behind learning the ins and outs of hotel management is to run a hotel successfully while managing the other aspects of the business at the same time.
Hotel Management for students

Tips for Effectively Upselling Guest Rooms at Front office/Hotel Front Office Management

Lesson 02

Guests who are in honeymoon, family leisure trip, long stay, online travel agents (OTA’s), direct bookings, walk-ins etc. are most likely to for the upsell offer. This is because in most of the cases the guest who comes to stay at the hotel is not aware of the different room offering by the hotel Be pleasant and business-like, as you are selling yourself as much as you are selling the hotel facilities and services. Tips for Effectively Upselling Guest Rooms at Front office Find out the guests name immediately and use it at least three times during the conversation. Hotel Front Office Management
Hotel Management for students

Etiquettes and Manners for Hotel Staff

Lesson 03

Always greet guest and colleagues with a smile and maintain a friendly and pleasant expression. Stand upright, do not fold your arms in front of the guest. Keep your hands out of your pockets. Do not lean on the counter at any time and especially when dealing with the guest. Do not play with your hair and jewellery when you are at the front of the house area. Ensure a positive body language at all times.
Hotel Management for students

6 Stages Of Reservation Process in Hotel Industry

Lesson 04

It is important that the potential customer be aware of how to contact the hotel in order for lodging management to maximize guest room sales.
Hotel Management for students

6 Stages of The Guest Check-In Procedure

Lesson 05

Outstanding strategy to improve check-in

Request for notes

Full Name E-mail
SLITHM BRANCH
COLOMBO
ANURADHAPURA
BANDARAWELA
JAFFNA
KOGGALA
KURUNEGALA
KANDY
PASIKUDHA
RATHNAPURA
SLITHM BATCH NUMBER WHATSAPP NUMBER
SUBJECT
FRONT OFFICE
HOUSEKEEPING
FOOD & BEVERAGE
COOKERY
L&D
HR
PSYCHOLOGY
COMPUTER
GERMAN
FRENCH
MARKETING
LAW
SRI LANKAN STUDIES
ENGLISH
SERVICE QUALITY
TOURISM
ENGINEERING
ACCOUNTING
OTHER
LEVEL
CERTIFICATE
INTER
ADVANCE
SLITHM GRADUATE
YES
NO
CHSGA MEMBER
YES
NO
Your documents will be mailed through your given email. You will receive a password through whatsapp which will be the password for the documents. Your information will be protected.
I confirm that the information provided herein is accurate and correct. The request information are genuine.
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Hotel Management for students 

Sharing my knowledge with experience

Free Online Lessons for all

Possessing a Management Diploma in Hospitality Management from Sri Lanka Institute of Tourism and Hotel Management with 3 years of Tourism & Hospitality Experience.

My objective is to be a phenomenal supporter of any hotel school students of any age who wishes to learn Tourism and Hospitality Management.

My key qualities to be incorporate soul for learning, professional improvement, and enthusiasm for quality. I will ensure to make Positive correspondence and relational abilities for any students and make a difference.

I am an energetic individual ready to act in a difficult climate and can work freely or as a feature of a group, with "can do" mentality 

Finally, I have designed this platform for all the students from the Hotel School and industry and I will give my best to share what I have learned throughout my Years of Hotel Management.